If for some reason you are unhappy with your order you can exercise the right of withdrawal, without penalty, within fourteen (14) working days from the day you received the products purchased on mascottemania.com. And 'mandatory compliance with the conditions for exercising the right of withdrawal, first of all filling in the return form (DOWNLOAD THE FORM)

Conditions for exercising the right of withdrawal

The return form must be properly completed and transmitted to mascottemania.com within fourteen days (14) of receipt of goods. The withdrawal notice may be sent, within the same period, by written communication to: MASCOTTEMANIA, Via Aspertini 130-00133 Rome / Italy or by email cristianocooper@hotmail.it;

  • the substantial integrity of the property you wish to return is an essential condition for exercising the right of withdrawal;
  • the products have not been used, worn, washed or damaged;
  • Products (except for wigs to be returned uncut) must not show obvious signs of use, except those that are compatible with the operation of a normal test;
  • You must also return the product label as an integral part of the product;
  • you have to send the products, in their original packaging to the following address:

MASCOTTEMANIA, Via Aspertini 130-00133 Rome / Italy.

Products must be delivered to the shipping / mail within fourteen (14) days from the date you received the products. If all the conditions for return have been met, MASCOTTEMANIA will refund the price of the products purchased, remaining at your expense costs associated with returning the products. In case the return can not be accepted because it does not conform to the above conditions, you will be contacted by our customer service.

Timing and procedures for refund

After verifying that you have complied with all the conditions for the proper execution of the right of withdrawal, MASCOTTEMANIA will refund the sums already paid for the 'purchase of products. Remain at your expense the costs incurred for the return of products.
The refund procedure will be activated by MASCOTTEMANIA as quickly as possible and no later than fourteen (14) days from the date on which MASCOTTEMANIA became aware of your right of withdrawal.
Repayment in case of exercising the right of withdrawal, will be performed by MASCOTTEMANIA against the person who made the payment.